Utility Billing

Now available, utility bills can be paid online and over the phone via electronic checks in addition to Visa and MasterCard.

Special Note re: COVID-19 - City staff understands that many residents may currently be experiencing financial hardship. The city does not shut off water for unpaid bills and past due balances transfer to the next month’s billing cycle. Once a year, delinquent water bills are assessed to the property taxes for the following year. Letters will be mailed in August with important dates in regard to any pending assessments.

The city's utility bill includes water, sewer, recycling, storm drainage, street lighting, and a water testing charge assessed by the state of Minnesota.

Rates for all utilities are based on the funding required to cover operation, maintenance, and capital costs. They are reviewed on an annual basis to determine if funding levels are adequate to cover current and anticipated costs. The city of New Hope does not operate a private water supply well and our water is purchased from Minneapolis.

How to pay your utility bill

Utility bills are sent to utility customers at the end of each month. All payments must be received by the due date to avoid a five percent penalty. 

View Utility Bill
To view your most recent utility bill or to view account history, click below and log in by using your Customer and Account number.

View Utility Bill
Pay Online
Utility bills can be paid online at Invoice Cloud, the city's online payment system. This service accepts only Visa, Mastercard or an electronic check.

To Log In to an existing account and pay online, click here: Pay Bill Online with Existing Account

To make a One Time online payment using your Customer/Account Number, click here: One Time Online Payment

The maximum payment per credit card transaction is $2,000, however multiple transactions can be made. There is no maximum payment for an electronic check payment.
Pay Over the Phone
Utility bills can be paid over the phone by calling 844-869-3219. Customers will need to have the account number and customer number. This service only accepts Visa, Mastercard or an electronic check. 

The maximum payment per transaction is $2,000, however multiple transactions can be made. There is no maximum payment for an electronic check payment.
Pay in Person
Utility bills can be paid in person during business hours (8:00 a.m. - 4:30 pm.) at either the city's public works facility located at 5500 International Parkway, or at city hall located at 4401 Xylon Avenue North. Accepted forms of payment are cash, check, money order, or credit cards. 

Public works does not keep cash on hand so no change can be made. 

There are drop boxes available in both parking lots for after-hours payments.
Sign Up for Paperless Billing
Homeowners will need their Account Number and Customer Number to register for paperless billing. This can be found on your utility bill or by calling the utility billing department at 763-592-6760.

Once registered, no hard copy of the utility bill for property will be mailed and instead you will receive a copy of your bill in your email. 

Sign Up for Paperless Billing
Sign Up for Automatic Payment Using a Check with the City

Payments made through the city's Electronic Automatic Payment Plan (ACH) are withdrawn on the first business day after the 15th of each month. Residents can sign up for the Automatic Payment Plan (ACH) by following the instructions on the Automatic Payment page.

Sign Up for Automatic Payment using a Debit/Credit Card or an electronic check

Utility bills can be paid online at Invoice Cloud, the city's online payment system. This service accepts only Visa, Mastercard or electronic check. Residents can access Invoice Cloud by clicking here: Invoice Cloud. 

Utility bills can be paid over the phone by calling 844-869-3219. Customers will need to have the account number, and customer number. This service only accepts Visa, Mastercard or electronic check. 


Change/Edit Current Card on File
Click the link below to update your credit/debit card information on the city's online payment system Invoice Cloud. 

After clicking the link above, log in using your username and password. Navigate to the "My Profile" tab located at the very top of the screen. Click on "Payment Methods" in the drop down of the "My Profile" tab. 

If you just need to update the expiration date on your current card, click "edit" on the card information under "Saved Payment Methods" and update the card information.

If you need to update the current card number on file or input new card information, you will need to delete the current card on file under the "Saved Payment Methods" and then add the new card information by clicking "+Add New Credit Card". 


2020 City Services Survey:
The 2020 City Services Survey asks residents what they think about core municipal services including public safety, utilities, parks and recreation, communications and code enforcement. The feedback from residents on city services is very valuable and in 2019 more than 600 residents filled out the survey. The survey will be included in upcoming utility bills. Paperless customers can access the survey here: www.newhopemn.gov/survey

A Tip for Renters:
Utility bills remain in the property owner's name. If you are a renter who is responsible for paying the utility bill contact your landlord. Tenants will not receive a duplicate bill unless a property owner requests it.

Contact
Utility Billing
Phone: 763-592-6760
Fax: 763-592-6776
utilitybilling@newhopemn.gov

5500 International Parkway
New Hope, MN 55428