Easily find your utility bill online using your name, account number, address or parcel number.

• View Utility Bill

Set up automatic payments to have your utility bill paid on time each month. Payments are deducted from your selected account on the due date.

You can pay using Visa, Mastercard, PayPal, Venmo or electronic check. A 3% fee applies to payments made by credit or debit card.

Enroll in automatic payment using Invoice Cloud at the link below:

• Invoice Cloud Online Payment

Once your enrollment is complete, your bill will display: “Pre-authorized payment of (amount) will be drawn from your bank on (date).”

Until this message appears on your bill, continue making payments as usual.

Signing up for automatic payments will override any previous autopay arrangements set up with the City.

Important Note:
Utility bills are issued to property owners. Tenants and renters should not enroll in online payment services.

To view your account settings or make changes to your automatic payment plan, log into Invoice Cloud.

Cancel or change automatic payments:

• Invoice Cloud Online Payment

Once logged in:

1. Select My Profile in the top right corner
2. Go to Payment Methods from the dropdown menu
3. Remove any outdated payment methods
4. Add your updated payment information

The City accepts debit cards, credit cards (Visa or Mastercard), and checking accounts. A 3% fee applies to payments made by credit or debit card.

Account holders are responsible for keeping payment information up to date. If a payment is rejected due to insufficient funds or a bank issue, a $30 fee will be applied and automatic payments will be canceled.

If you prefer not to enroll in automatic payments, you can still pay your utility bill online at any time.

A 3% fee applies to payments made with a credit or debit card.

• Invoice Cloud Online Payment

The maximum payment per credit card transaction is $5,000, but multiple transactions are allowed. There is no maximum for payments made by electronic check.

Utility bills can be paid by phone by calling 844.869.3219.

You will need your account number and customer number to complete your payment.

Payments can be made using Visa, Mastercard or an electronic check. A 3% fee applies to payments made with a credit or debit card.

The maximum payment per credit card transaction is $5,000, but multiple transactions are allowed. There is no maximum for payments made by electronic check.

Utility bills can be paid in person at New Hope City Hall, 4401 Xylon Ave N, Monday through Friday from 8 a.m. to 4:30 p.m.

Drop boxes are available at City Hall for after-hours payments. A drive-up drop box is located across from the main entrance on the median, and a second drop box is located on the front of the building near the entrance.

Utility bill payments are no longer accepted at the public works facility, either in person or by drop box.

Sign up for paperless billing to receive your utility bill by email instead of mail.

You will need your account number to enroll. This can be found on your monthly utility bill or by contacting the Utility Billing Department at 763.592.6760.

Once enrolled, you will no longer receive a paper bill. Instead, your monthly utility bill will be sent to your registered email address.

• Sign Up for Paperless Billing

The New Hope City Council approved the utility rates for 2026, which are in the table below and became effective Jan. 1, 2026.