PLANNED SYSTEM OUTAGE
Starting Monday evening, Oct. 7, at 11:55 p.m. until Tuesday, Oct. 15, the New Hope Payment Portal will be undergoing improvements and will be unavailable. This means that during this period, you will not be able to access your account or make payments online or over the phone. Here are the alternative ways to make utility bill payments during this timeframe:
- In Person: You can make payments in person at New Hope City Hall from 8 a.m. to 4:30 p.m., Monday through Friday. There are also two drop boxes at City Hall, available 24/7. One is a walk-up drop box located to the left of the City Hall main doors, and the other is a drive-up drop box on the median in the City Hall parking lot near the main doors.
- By Mail: Utility bills may be mailed to the City of New Hope, 4401 Xylon Ave N, New Hope, MN 55428. Please allow enough time for your bill to be delivered by mail before the due date.
The City of New Hope utility bill is sent to customers at the end of each month and includes charges for water, sewer, recycling, storm drainage, street lighting and a water testing fee assessed by the State of Minnesota. This charge covers the regular testing of our water supply to ensure it meets high-quality standards.
The rates for all utilities are determined based on the funding needed to cover operation, maintenance, and capital costs. The rates are reviewed annually to ensure that they are adequate to cover current and anticipated expenses. The City of New Hope does not operate a private water supply well; instead, we purchase our water from Minneapolis.
Late and Returned Check Fees
Late fees are applied unless payment is received by the billing due date. A 5% late fee is charged on all overdue payments. Additionally, a service charge of $30.00 is applied for any returned check, regardless of the amount or reason for return. Please ensure that all payments are made on or before the due date to avoid additional charges.