Boil Water Advisory in Effect - Update: July 13, 3:30 p.m.
Out of an abundance of caution, a boil water advisory has been issued for Crystal, Golden Valley, and New Hope due to a temporary drop in water pressure. While there’s no confirmed contamination, cities are following state health guidelines to make sure your water is completely safe.
This kind of disruption can be stressful—especially when it affects your home, your routine, and your peace of mind. Know that the cities are doing everything can to resolve it quickly and safely.
What this means for you:
Until the advisory is lifted, please boil your tap water (or use bottled water) before using it for:
- Drinking
- Cooking or preparing food
- Brushing teeth
- Washing dishes or baby bottles
Thanks to support from the City of Minneapolis, the required testing process is underway. It takes 16–18 hours for results to come back, so the advisory will remain in place for at least 24 hours. When lab testing is complete, the information will be shared here as soon as it is available.
City crews have already fixed the pressure issue and are flushing and sampling the system to make sure everything meets health and safety standards.
We appreciate your patience and understanding during this time.
Boil Water Advisory Update – Testing Underway - July 13, 12:10 p.m.
Water pressure has been restored in Crystal, Golden Valley, and New Hope. The Minnesota Department of Health is currently testing water samples to confirm safety.
What You Need to Know
- The boil water advisory remains in effect until confirmation that the water is safe.
- Do not drink or cook with tap water unless it’s been boiled for at least one minute or use bottled water.
- More detailed information about community drinking water advisories is available from the Minnesota Department of Health website at bit.ly/dwaguidance.
Next Update: When lab testing is complete, additional updates will be provided.
The Joint Water Commission (JWC) has issued a boil water advisory for all water users in Crystal, Golden Valley, and New Hope effective immediately and until further notice.
The advisory follows a temporary loss of water pressure in the system. Pressure has been restored, but the Minnesota Department of Health must confirm water safety before the advisory is lifted.
What Should You Do?
Until the advisory is lifted:
- Do not drink tap water or use it for brushing teeth, making ice, or cooking unless it has been boiled.
- Use bottled water or boil tap water before use:
- Bring water to a rolling boil for at least one (1) minute.
- Allow it to cool before using.
- Boiled or bottled water should be used for:
- Drinking
- Brushing teeth
- Making ice
- Preparing food and baby formula
Boiling kills bacteria and other harmful organisms that may be present in the water.
Safe to Use
Tap water can be used without boiling for:
- Showering and bathing
- Washing hands
- Laundry and cleaning (avoid ingesting)
After the Advisory Is Lifted
Once the Department of Health clears the water and the boil order is lifted, it is recommended that you:
- Flush indoor plumbing, including faucets, ice makers, and water fountains.
- Discard ice made during the advisory.
Updates will be added to this article as available.