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City of New HopeMinnesota

2023 City Services Survey Results

2023 City Services Survey Results
Posted on 12/07/2023

The results are in. New Hope received 561 responses to the City Services Survey in 2023, which was open from July 1 through Oct. 1.

The survey is conducted annually as part of New Hope’s participation in the State of Minnesota’s Performance Measurement Program. Since 2011, New Hope has asked its residents to complete this short survey to help gauge areas where the city meets or surpasses expectations and where residents see room for improvement.

The 2023 survey featured 21 questions on core city services, including public safety, infrastructure, parks and recreation and more. The survey was mailed to residents with their July utility bills and was available online.

Here are the City’s key takeaways from this year’s survey:

  • 81% rated the overall quality of city services as “excellent” or “good”
  • 74% rated the overall appearance of the city as “excellent” or “good”
  • 88% responded that they feel “very safe” or “somewhat safe” living in the city
  • 89% rated the city’s water supply as “excellent” or “good”
  • 85% rated sanitary sewer services as “excellent” or “good”
  • 82% rated snowplowing as “excellent” or “good”

Residents were invited to provide additional open-ended feedback, questions, or concerns and could also request a call from city staff related to their submission.

To view the full results of the 2023 New Hope City Services Survey, visit

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