ENSURING CLEAN, SAFE DRINKING WATER AND REGULATORY COMPLIANCE IS NEW HOPE'S TOP PRIORITY.

The City of New Hope is working to perform the communitywide replacement program of all current water meters and reading devices. The goal of the meter replacement program is to update the community’s water meter infrastructure. This replacement program will help to ensure continuing accuracy and functional operation of the meter reading system.

Residents will receive a notice by mail to schedule an appointment to replace their meter. Appointments for the meter installation MUST BE SCHEDULED through the approved third-party website, which specializes in community-wide installation programs. To schedule your appointment, you must have your reference code (provided in the notice or by calling New Hope Public Works.). Please visit www.watermeterinstall.com or call public works at 763.592.6777.

Morning (7:30-11 a.m.) and afternoon (12:15-2:15 p.m.) appointment windows are available. Please note that several appointments will be scheduled within each time window, and we cannot guarantee a specific arrival time.

Per the City of New Hope, MN Code of Ordinances Chapter 5- WATER, SEWER AND DRAINS: The City of New Hope will not be liable or held responsible for any plumbing repairs or any related expense* of plumbing repairs that may be necessary during or after the installation of the water meter.

Customers must ensure a fully operable shut-off valve on the inlet/city side before the appointment. However, it is recommended that both valves are operational. If the inlet valve leaks or fails during the meter replacement, it is the property owner’s responsibility to replace or repair the valve. If it is found to be unsafe to exchange the meter due to accessibility or because of obvious deterioration of the valve, the meter exchange will have to be rescheduled after the property owner has made the necessary repairs. Customers may replace/repair the valve themselves or contract a plumber of their choosing

PREPARING FOR YOUR APPOINTMENT:

• The property owner or a designated representative 18 years of age or older is required to be present.
• Please keep pets contained during installation.
• Make sure the water meter is unobstructed and accessible. The technician will need to operate the water shut-off valve(s) and will need to remove and replace the meter with both hands.
• If technicians determine that the water meter cannot be replaced during the appointment because of other problems such as (a) existing leaks, (b) direct connections with no coupling, (c) imminent failure of deteriorated piping, (d) no accessibility because of obstruction by hot water heater or other object, or (e) any other reason, the meter replacement will have to be rescheduled after the problem has been corrected.

Important Facts

WHAT TO EXPECT WHEN UPGRADING YOUR WATER METER

• There will be a brief interruption in water service during appointment.
• Expect improved customer service and better accuracy of your water bill.

It’s possible that, during meter replacement, an old or damaged water shutoff valve can break. If this occurs, repairs are the homeowner’s responsibility, not the contractor’s.

Prior to scheduling the installation of your new meter, it is highly recommended that property owners check their existing shutoff valve for proper operation. If the valve is not functioning properly, repairs must be made prior to the installation.

Gate valves (left) are more likely to break during shutoff: Consider updating. Lever-handled ball-valves (right) are less likely to break after prolonged disuse.