City Services Survey Sees Positive Results

City Services Survey Sees Positive Results
Posted on 11/17/2021

The results are in. New Hope received 663 responses to the City Services Survey in 2021, and upon examining the results, city staff feels very positive about the feedback they received.

The survey is conducted annually as part of New Hope’s participation in the State of Minnesota’s Performance Measurement Program. Since 2011, New Hope has asked its residents to complete this short survey to help gauge areas where the city is meeting or surpassing expectations, and where residents see room for improvement.

The 2021 survey featured 21 questions on core city services, including: safety, streets, sewer and water, and city parks. Three new questions were added to the 2021 survey related to the New Hope Aquatic Park and Civic Center Park, distribution and consumption of city-related information and the COVID-19 pandemic. The survey was mailed to residents with their July utility bills and was also available online.

Here are the city’s key takeaways from this year’s survey:

  • 82% rated the overall quality of city services as “excellent” or “good”
  • 79% rated the overall appearance of the city as “excellent” or “good”
  • 82% rated the overall appearance and function of Civic Center Park, including the new aquatic park, as “excellent” or “good”
  • 88% responded that they feel “very safe” or “somewhat safe” living in the city
  • 87% rated the city’s water supply as “excellent” or “good”
  • 83% rated sanitary sewer services as “excellent” or “good”
  • 82% rated snowplowing as “excellent” or “good”

The largest improvement in ratings this year was in the condition of city streets and county roads. In 2020, 64% rated the condition of city streets as “excellent” or “good.” In 2021, this increased to 72%. 53% of respondents rated the condition of county roads as “excellent” or “good” in 2020. In 2021, “excellent” or “good” ratings for county roads jumped to 69%. New Hope staff attributes the increases to railroad crossing repairs completed over the summer as well as ongoing infrastructure improvements.

Residents were invited provide additional open-ended feedback, questions or concerns and could also request a call from city staff related to their submission. City staff followed up with each individual accordingly.

Full results of the 2021 New Hope City Services Survey can be viewed at