Sanitary Sewer

The city owns and maintains 64 miles of sanitary sewers. Sizes range from 8 inches to 33 inches in diameter. Crews work year round to keep sanitary sewer main lines clean. Property owners are responsible for their service including the connection at the main.

The city also owns and maintains 11 lift stations that pump sewage from the lower elevations to higher elevations. After this process is complete, the sewage is then taken to another lift station that is owned and operated by the Met Council. This lift station also meters the amount of sewage from New Hope. Residents are asked to call Public Works if roots must be removed from their service lines. Once these roots have been removed, they often travel downstream to a manhole where they can cause a back-up to the main line.

Call the Public Works Department whenever your sewer is backed-up. Personnel will respond 24 hours a day to determine what is causing the blockage in the sewer line. If it is in the main line, staff members will remove the blockage source. If it is determined that the blockage is not in the main line, staff members will instruct you to call a plumber about removing the blockage from your service.

Please ONLY flush toilet paper. Hygiene products, paper towels, and wipes can clog your personal sewer system as well as the regional system. This can cause wide-scale sewer backups. Even wipes labelled as "flush-able" CANNOT be flushed. They may not clog in your toilet or private sewer system but DO get caught on equipment in the sewer processing system causing blockages. 

5500 International Parkway
New Hope, MN 55428
Phone: 763-592-6777
FAX: 763-592-6776

Hours -
8 a.m.-4:30 p.m., M-F

Operations Staff
and Supervisors:
7 a.m.- 3 p.m., M-F

After-Hours Phone:
(police dispatch)